Privacy policy

Barberspot is a digital marketplace for in-person grooming and personal care services. We do not sell physical goods for postal or courier delivery and do not operate as a warehouse or fulfilment centre.

For marketplace and payment-compliance purposes, delivery of a Barberspot order means digital confirmation (after successful booking and payment, the Customer receives a booking confirmation via the Platform and, where available, email, SMS, or push notification) and service fulfilment (the booked grooming service is provided directly by the independent Partner to the Customer at the agreed venue, date, and time).

Partners are solely responsible for delivering the booked service, including quality, hygiene, safety, staffing, and compliance with applicable law. Customers are responsible for attending the appointment on time at the confirmed location.

Because Barberspot does not ship physical products, traditional shipping transit times, carriers, and tracking numbers do not apply. The relevant delivery schedule is the confirmed appointment time. If a Partner cannot fulfil a booking, the Customer may reschedule or request an eligible refund. If Barberspot later introduces physical product sales or delivery features, shipping terms for those products will be published before checkout.

Barberspot requires Partners to complete onboarding and KYC before offering services or receiving payouts. We may also require Customer verification for withdrawals, disputes, fraud prevention, or regulatory reasons.

Verification is performed through Dojah or another authorised third-party identity verification provider. Information collected may include government-issued ID, NIN, BVN, selfie / facial verification, proof of address, business registration, bank account details, and tax information.

Failure to verify may delay onboarding, restrict features, suspend withdrawals, or withhold Partner payouts until verification is completed. Verification records are retained as required by Nigerian law, including NDPA and applicable AML / financial regulations.

A booking is confirmed only when the Customer receives confirmation through the Platform. Before confirming, Customers should review Partner details, service description, price, time, cancellation terms, and payment method.

Customers may request rescheduling subject to Partner availability and booking conditions. Partners who cannot honour an appointment must notify the Customer promptly and offer an alternative or enable an eligible refund.

Late Customer arrival may result in a shortened service, reschedule, refusal of service, or no-show treatment where the delay materially affects the Partner's schedule. Unreasonable Partner delay may entitle the Customer to continue, reschedule, or cancel with an eligible refund.

Customer payments for bookings are processed through authorised providers, including Paystack. Barberspot uses split payment functionality so platform fees and Partner shares are distributed at the point of a successful transaction.

T+1 settlement. Partner shares are settled on a T+1 basis (next Business Day after a successful transaction), subject to provider processing, banking cut-offs, KYC where required, and temporary holds for fraud, chargebacks, or disputes. Barberspot does not hold customer funds in extended escrow on behalf of Partners beyond this settlement structure. Partners remain responsible for their own tax reporting and compliance.

The Wallet facilitates eligible refunds, promotional credits, loyalty rewards, and, for Partners, display of settled earnings. It is not a bank deposit or investment product.

Eligible Wallet balances may be used to pay for bookings on the Platform. Wallet balances cannot be transferred to another Customer or Partner unless Barberspot expressly enables such functionality.

Where withdrawals are supported, eligible balances may be withdrawn to a verified Nigerian bank account after KYC and compliance checks. Barberspot may delay or refuse withdrawals where verification is incomplete, fraud is suspected, a dispute or chargeback is pending, or law requires it. Dormant or inactive Wallet / payout balances may be handled in accordance with applicable Nigerian law, including CBN and BOFIA requirements for unclaimed funds.

Partners must deliver services with reasonable skill and care, maintain hygiene and safety, keep prices and availability accurate, and avoid unjustified cancellations.

Customers must provide accurate information, attend appointments, pay when due, and treat Partners respectfully.

Customers and Partners may submit complaints through Platform support channels or support@barberspot.co regarding bookings, payments, conduct, Wallet issues, or Policy breaches.

Barberspot reviews booking records, payment information, and supporting evidence from both sides before reaching a fair resolution under the Terms and this Policy.

During investigations, Barberspot may temporarily restrict features, delay Wallet withdrawals or Partner payouts, remove content, or request additional documentation. Outcomes may include refunds, warnings, suspensions, or permanent removal from the Platform.

Barberspot may amend this Policy to reflect legal, operational, security, or marketplace changes. Material updates will be communicated where required by law. Continued use of the Platform after changes take effect constitutes acceptance.