Terms of service

These Terms of Service ("Terms") govern your access to and use of the Barberspot website at www.barberspot.co, the Barberspot mobile applications, and related products, technologies, digital wallets, payment services, and features (collectively, the "Platform").

The Platform is owned and operated by ValuraTech Ltd, a company incorporated under the laws of the Federal Republic of Nigeria (Company Registration Number 8835005) ("ValuraTech", "Barberspot", "we", "our", or "us").

Barberspot is a technology-enabled marketplace that connects customers seeking grooming and personal care services with independent barbers, salons, grooming professionals, and other approved service providers ("Partners"). Barberspot is not a fulfilment centre and does not itself provide grooming services unless expressly stated otherwise.

Partners are independent businesses and are not employees, agents, franchisees, or joint venture partners of Barberspot. Each Partner is solely responsible for the services they offer, pricing, licences, compliance, service quality, and honouring confirmed appointments.

The Platform is primarily intended for users in the Federal Republic of Nigeria. If you access it from elsewhere, you do so at your own risk and must comply with local laws.

By accessing, registering for, or using the Platform, you agree to be legally bound by these Terms and the policies incorporated by reference.

You represent that you have legal capacity to enter into a binding agreement and that information you provide is accurate and truthful. If you register on behalf of a business, you represent that you have authority to bind that organisation.

Subject to these Terms, the Platform may allow Customers to search for Partners, browse profiles, compare prices, schedule appointments, make secure payments, manage bookings, receive eligible refunds, and maintain a Barberspot Wallet.

Barberspot provides technology and marketplace facilitation only. We do not own, manage, or operate Partner shops and do not supervise how Partners perform grooming services, except to the extent we set marketplace standards, verify Partners, process payments, and investigate complaints.

You must be at least 18 years old (or the age of legal majority where higher) to create an Account and make bookings.

You must keep Account information accurate and current. You are responsible for activity on your Account until you notify us of suspected unauthorised access.

We may refuse, suspend, or close Accounts where permitted by law, including for suspected fraud, failed verification, security risk, or breach of these Terms.

We may refuse, suspend, or close Accounts where permitted by law, including for suspected fraud, failed verification, security risk, or breach of these Terms.

We may apply security measures such as multi-factor authentication, device checks, transaction monitoring, and temporary restrictions.

Security contact: security@barberspot.co

To maintain a secure marketplace and comply with applicable law, Barberspot may require Know Your Customer ('KYC') verification before Partner onboarding, payouts, Wallet withdrawals, high-value transactions, Account recovery, or other sensitive actions.

Partners joining Barberspot complete an onboarding and verification process. We collect government-issued identification, business information (where applicable), contact details, and bank account information. Identity verification is performed through Dojah (or another authorised third-party KYC provider), which validates submitted information against trusted data sources. Only verified Partners may offer services and receive payouts through Barberspot.

Verification materials may include government ID, NIN, BVN, selfie / facial verification, proof of address, business registration, and tax information. Failure to verify may result in restricted features, delayed payouts, or Account suspension.

Barberspot operates as a digital marketplace connecting Customers with independent Partners. Services are provided directly by third-party Partners to Customers at the booked location and time.

When you book, you may form: (a) a Platform Contract with Barberspot for booking, payment facilitation, and related Platform services; and (b) a Partner Contract with the Partner for delivery of the grooming service. Barberspot is not a party to the Partner Contract except where required by law.

Partners generally determine service prices. Prices are shown in Nigerian Naira (NGN) unless stated otherwise. Available payment methods (including cards, bank transfer, Wallet balance, and Pay at Venue where offered) are displayed at checkout.

Payments are processed by authorised third-party providers, including Paystack. Their terms may also apply to the payment transaction.

Where Barberspot facilitates collection of payment in connection with a booking, it does so as commercial agent of the relevant Partner for the limited purpose of receiving payment. Upon successful receipt of payment, your payment obligation to that Partner is discharged to the extent of that payment.

Split payments and T+1 settlement. Barberspot does not operate an extended escrow model in which customer funds are held on behalf of Partners for prolonged periods. To support marketplace compliance and timely Partner payouts, Barberspot uses payment-provider split payment functionality so that, at the point of a successful transaction, Barberspot's platform service fee is settled to Barberspot, and the Partner's share of the booking amount is settled to the Partner on a T+1 basis (the next Business Day after a successful transaction), subject to payment-provider processing, banking cut-off times, successful identity verification where required, and any temporary holds reasonably required for fraud prevention, chargebacks, or dispute resolution.

Failed, declined, or reversed payments may result in cancellation of the affected booking or suspension of related services until payment is completed. Partners remain responsible for their own tax obligations.

Eligible Customers and Partners may have access to a Barberspot Wallet. The Wallet is not a bank deposit account and does not earn interest.

Customers. Customer Wallets may hold approved refunds, promotional credits, loyalty rewards, and other credits. Customers may fund a Wallet in advance (where supported) and use available balance to pay for bookings, or may pay directly at checkout.

Partners. Partner Wallets may display settled earnings and related balances after the applicable T+1 settlement process. Partners may withdraw eligible balances to a verified Nigerian bank account subject to KYC, fraud screening, and Marketplace Policy rules.

No peer-to-peer transfers. Wallet balances are intended solely for transactions within the Barberspot marketplace. Users cannot transfer funds between Wallets on the Platform unless Barberspot expressly introduces and enables such functionality in writing.

We may suspend, reverse, restrict, or recover Wallet balances where credits were issued in error, fraud is suspected, a payment is charged back, these Terms are breached, or law requires it.

Cancellation conditions for a booking are disclosed before confirmation. Unless a Partner-specific policy is disclosed at checkout, Customers who cancel at least 120 minutes before the appointment are ordinarily eligible for a full refund of amounts paid.

Where a Partner cancels, the Customer may reschedule, book another Partner, or receive an eligible refund. Disputes are reviewed using booking records, payment information, and evidence from both parties.

You must use the Platform lawfully and in good faith. You must not introduce malware, attempt unauthorised access, commit fraud, manipulate reviews, offer illegal services, launder money, or otherwise misuse the Platform.

We own or license the Platform and its content, including trademarks, software, designs, and branding, except where stated otherwise.

You may use the Platform for personal, non-commercial purposes in accordance with these Terms. You must not copy, modify, distribute, sell, or exploit any part of the Platform except as permitted by law or with our written permission.

We may update, modify, suspend, or withdraw any part of the Platform at any time. We do not guarantee uninterrupted or error-free availability.

We may amend these Terms from time to time. The latest version will be available on the Platform. Where required by law, we will notify you of material changes. Continued use after changes take effect constitutes acceptance.

We may amend these Terms from time to time. The latest version will be available on the Platform. Where required by law, we will notify you of material changes. Continued use after changes take effect constitutes acceptance.

Subject to the above, Barberspot is not liable for indirect or consequential losses arising from your use of the Platform, and is not responsible for the acts, omissions, or service quality of independent Partners. Your rights regarding the grooming service itself are primarily against the Partner under the Partner Contract.

You agree to indemnify Barberspot against losses arising from your breach of these Terms, misuse of the Platform, or infringement of third-party rights, to the extent permitted by law.

These Terms and any dispute arising out of or relating to them are governed by the laws of the Federal Republic of Nigeria. The courts of Nigeria will have non-exclusive jurisdiction. Parties should first seek good-faith resolution where practicable.